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Frequently Asked Questions

For Buyers

Can I see an item before I place a bid?

We hold preview days for all auctions, so you can see your favorite items in person. Just click on the title of any auction to find the preview date, location and time. Typically, a preview day happens several days before an auction ends.

Do I need an account to bid?

Yes, you will need to create an account with a user name, password and credit card to bid with Second Story Auctions.

Can I buy without a credit or debit card?

A credit or debit card is required to place bids and pay for items when you are the winning bidder. This streamlines the entire sales process for buyers and sellers.

Is my credit or debit card information secure?

We partner with Stripe, an online payment service that offers seamless security to keep your information safe. Your personal information is not stored on Second Story Auctions’ website.

When do you charge my credit or debit card?

We’ll charge your credit or debit card for the final sale price plus any applicable sales tax once the auction ends. If you’re the winning bidder on multiple items, we’ll group all sales into one charge.

What are the minimum bid and minimum bid increase amounts?

All auction items start at $1. Once bidding starts, the next bid must meet a minimum bid increase amount depending on the current winning bid:

Current Bid Amount Minimum Bid Increase
$1-$10 $1
$11-$25 $2
$26-$100 $5
$101-$500 $10
$501-$1,000 $25
$1,001-$10,000 $50
More than $10,000 $100

Do you offer refunds?

Second Story Auctions is unable to issue refunds. All sales are final, and all items are sold as-is. While we do our very best to give an accurate description of each item’s condition, it is the buyer's responsibility to attend our preview days to examine goods in person.

Do I have to be in Cincinnati to bid?

No, you can bid from anywhere in the world. We even offer shipping for most items.

Can you ship an item to me?

Shipping is an option for nearly everything we sell. If you’d like a shipping estimate for a particular item, click the “Contact us for details” link at the bottom of the auction listing to contact our shipping partner directly.

How long will shipping take?

Shipping times vary depending on your location. Our shipping partner packs up and ships out your items within a week after the auction ends. Arrival times vary.

How do I pick up the items I purchased?

Once an auction closes, we will charge your credit card for any items you won. Then you will receive an email receipt that includes complete pick-up instructions. Typically, the pick-up day takes place a couple days after an auction ends. These pick-up days and times are listed on our site for every auction.

What happens if I don’t pick up a purchase?

It is the winning bidder's responsibility to contact us to request an Alternate pickup, if available. There will be a minimum $10 handling fee if you miss the scheduled pickup day and we have to move your items to an alternate pickup area. We’ll store the item(s) at our warehouse for no more than 14 days. After 14 days, Second Story Auctions will donate or resell the item, but we are unable to issue a refund. You forfeit an item by not picking it up in 14 days. For additional details, see our terms and conditions.

Where are you located?

Second Story Auctions is based in Cincinnati and has a warehouse in Blue Ash. Our estate auctions feature goods from Cincinnati and surrounding areas.

I’m having a problem with my account. Can you help?

If you are having technical trouble, please send an email to support@secondstoryauctions.com We’ll get back to you as soon as we can.

How long does each auction last?

All auctions run for five to seven days. You can use the “follow” feature on our site to easily watch items you love. If you are actively bidding on something, you’ll receive an email alert if someone outbids you.

How do last-minute bids work?

If a bid is placed within the last five minutes of an auction item’s close time, we add an additional five minutes to that auction item’s end time. This gives everyone the chance to place additional bids. We also stagger the end times of different items within one auction to make it easier to follow multiple items.

For Sellers

Can I consign one item? Or a few things?

Absolutely. We handle everything from one item to a whole houseful and everything in between. Email us at sales@secondstoryauctions.com to set up a free consultation.

What does it cost to have a sale?

There is no upfront cost to auction items with Second Story Auctions. Our fee is based on a percentage of the final sales price.

Can you handle all the details of an estate sale?

We offer full service estate auctions. Our team can help you sort through what to sell, donate or remove then handle each of those tasks. We can hold the auction (previews and pick-ups) from your house or our local warehouse. You’ll work with a personal auction assistant who checks in with you at least weekly.

Can you sell a house along with the rest of an estate?

Second Story Auctions proudly partners with Sibcy Cline Realtors. You can find an agent on the company’s website. Or call Sibcy Cline Realtors customer support at 513-985-4010 or toll free at 866-985-4010, Sunday – Friday, 9 a.m. – 5 p.m. ET.

What kind of items do you sell?

Second Story Auctions sells just about everything you could want: furniture, household goods, outdoor items, antiques, collectibles, artwork, cars, jewelry and more.

Do you hold fundraising auctions for non-profits and other groups?

We love to work with groups to hold auctions as creative fundraisers. You can find all the details on our fundraising page.

When will I be paid for my items?

Second Story Auctions typically cuts checks to sellers within 10 to 14 business days of the auction closing.

Can I set a minimum sales amount for my items?

Every item on our site starts at one dollar. Buyers drive the final price, so there’s no minimum sales amount.

Do you offer appraisals?

No, we are unable to offer appraisals. We start all our auctions at $1 and let our active community of buyers decide each item’s value.

Don’t see your question here? Email support@secondstoryauctions.com